Return Policy

Policy overview

At Farsh Mahal, all sales are considered final. We accept returns or exchanges only if the product has a manufacturing defect that can't be fixed. Please note that any item delivered outside India is not eligible for return or refund.

Reporting defects

If your product has a manufacturing defect, please tell us within 48 hours of delivery. Report issues by emailing farshmahal@gmail.com with images and a detailed description of the defect, along with your order number. Keep the original packaging and tags intact for the return.

What isn't considered a defect

• Shedding: New hand-tufted rugs commonly shed loose fibres — a natural process that reduces with routine vacuuming on a low-power setting once or twice a week.
• Fibre sprouting: Individual tufts sometimes rise above the surface. This is normal — clip them level with scissors rather than pulling.
• Creasing or rolling marks: Rugs shipped rolled or folded may show creases that generally flatten within a few days. Rolling in the opposite direction can help.
• Scent: New rugs may have a slight smell from packing materials; it usually dissipates within 24 hours in a well-ventilated area or in sunlight.
• Colour variance: Screens and lighting affect how colour appears. We work to represent our rugs accurately but can't guarantee an exact match to your display.

Resolution

Once we confirm that an issue falls under our policy, we'll offer the most appropriate resolution — repair, replacement, or another suitable outcome.

Refund of shipping cost

Where a defect is confirmed, we refund the cost of return shipping within ten days of receiving the returned item, via your original payment method.

Product replacement

Alongside the shipping refund, we replace the defective product with an identical new item, wherever available.

Important notes

• International orders: Any item delivered outside India is not eligible for return or refund.
• Intact tags and packaging: Original tags and packaging must be intact for a successful return.
• Timing matters: Delays in notification or return dispatch may result in rejection of the request.
• Farsh Mahal reserves the right to refuse returns or exchanges that do not meet these conditions. Non-qualifying items will be sent back at the customer's expense and a refund will not be issued.
• Made-to-order & custom: Eligible for cancellation and a full refund within 24 hours of purchase. After that window, production begins and cancellation is no longer possible.